Client Help Center
Clients
Intro(11)
- How does greatcontent select its linguists?
- How does greatcontent work?
- What services does greatcontent offer?
- How does greatcontent ensure quality?
- In how many languages does greatcontent provide its services?
- How many linguists work with greatcontent?
- Does greatcontent provide sample texts?
- How does greatcontent ensure unique content?
- Can greatcontent implement keywords in a defined density?
- How do I place an order?
- How to whitelist greatcontent email addresses?
Onboarding(2)
Account(5)
Pricing(5)
Projects and orders(14)
- How can I create new orders?
- Which kind of orders are available?
- What are keywords?
- How do I configure bulk-upload XLS files?
- Stopwords and Flex endings
- How can I define a deadline for my order?
- Wordcount is slightly different on Word Doc than on Plattform, why?
- Can I use a briefing and add a separate desciption per order?
- What happens when an order has been delivered by a linguist?
- Can I define word and character limits?
- Can I cancel an already placed order?
- What happens if my order is not finished on time?
- Why is my order taking longer than expected?
- Can orders be auto-accepted?
Briefings(3)
Layouts(4)
Linguists(11)
- Can I limit the number of linguists I work with?
- How are linguists classified?
- Can I group several linguists for a defined project?
- How can I communicate with a linguist?
- Can I work only with one linguist?
- How can I search for a suitable linguist?
- Can I rate a linguist after he wrote a text?
- Can I limit the number of texts a linguist writes for me?
- Can I auto-accept orders from a certain linguist?
- How can I bookmark/blacklist the linguists?
- In which industry fields does greatcontent classify linguists?
Export, API and Connectors(10)
- Which export and file format options are offered?
- Can I export only defined sections of a text?
- Can I receive my finished texts via email?
- Can greatcontent push texts against an external API?
- How do I connect my shop-system?
- How do I connect my CMS system?
- How do I connect to GC API?
- How to setup the Wordpress Connector?
- Which text formatting options are offered?
- How can I check error details during API exports?
Billing, Accounting and Payment(16)
- When and how do I receive an invoice?
- Which invoice types are offered?
- Which payment methods are offered?
- How do I add an PO number to my invoice?
- Where can I add my VAT number?
- Why does the system not accept my VAT number?
- Can I receive my invoices to a defined email address?
- Where do I find my account balance?
- I've created a Paypal deposit but did not receive a payment link?
- I've created a bank deposit, when will it be visible in my account?
- I need my invoice corrected, whom should I contact?
- Does greatcontent provide different currencies?
- Why am I paying VAT on my invoices?
- Can I withdraw from the existing deposit from my account?
- How do I add a deposit to my account?
- Why do I receive an invoice with 16% VAT if I'm based in Germany?
Why is my order taking longer than expected?
Monday, March 29, 2021 9:36 AM
If your order is not being picked up by a linguist the following can be the reason:
- The topic is too specific, maybe a direct order would be more suitable
- The briefing is not clear enough e.g. too short or imprecise
- The quality level does not reflect the expectations of the required briefing.
If your order takes longer during production the following can be the reason:
- The linguist has questions that are not answered. In this case, you can send him a message.
- The text is quite long but you set the processing time too short. In this case, make sure that you give linguists enough time to deliver.